Refund policy

At DilCart, we take pride in delivering high-quality custom printed products to your doorstep. Please read our return and refund policy carefully before placing an order.

Custom & Print-on-Demand Products

All products sold on DilCart are custom-made and printed on demand specifically for you. Due to the personalized nature of our products, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.

We strongly recommend referring to the size chart provided on each product page before placing your order.

When Are You Eligible for a Replacement or Refund?

We will offer a free replacement or full refund only in the following cases:

The product received is damaged (torn, broken, or defective)

The product received has a printing defect (blurred print, wrong color, misaligned design)

You received a wrong item (different product or size than ordered)

How to Raise a Complaint

To be eligible, you must:

Email us at support@dilcart.in within 7 days of delivery

Subject line: "Order Issue – [Your Order ID]"

Attach clear photographs of the defective/wrong product

Once verified, we will process a free replacement or full refund within 5–7 business days.

Non-Delivery Claims

If an order is marked as delivered by the courier but the customer claims non-receipt, DilCart may require additional verification (such as address confirmation or courier investigation) before approving a replacement or refund. Please contact us at support@dilcart.in within 7 days of the expected delivery date.

Shipping Damage

Damage caused during transit is fully covered under our replacement policy. To claim, report the issue within 7 days of delivery with clear photographic evidence of the damaged packaging and product.

Refund Method

Approved refunds will be processed to the original payment method (UPI, credit/debit card, net banking) within 5–7 business days. Processing time may vary depending on your bank or payment provider. COD orders will be refunded via bank transfer — please share your bank details when raising the complaint.

Non-Eligible Cases

Size issues due to incorrect selection by the customer

Minor color variations due to screen display differences

Complaints raised after 7 days of delivery

Products that have been used, washed, or altered

Cancellations

Orders can be cancelled before production begins. In most cases, this is within 12 hours of placing the order. Once production has started, cancellation is not possible. To request a cancellation, email us immediately at support@dilcart.in with your Order ID.

For any return, refund, or cancellation queries:

Email: support@dilcart.in

Website: dilcart.in